MGT 424 Saudi Electronic University Quality Management Theory & Organizational Change Paper # The words limit for the written report is between 1200 – 1400

MGT 424 Saudi Electronic University Quality Management Theory & Organizational Change Paper # The words limit for the written report is between 1200 – 1400 words# Due Date: Saturday, April 4, 2020 11:59 PM College of Administrative and Financial Sciences
Assignment 2
Quality Management (MGT424)
Deadline: 11/04/2020 @ 23:59
Course Name: Quality Management
Student’s Name:
Course Code: MGT424
Student’s ID Number:
Semester: II
Academic Year: 1440/1441 H
For Instructor’s Use only
Instructor’s Name:
Students’ Grade: Marks Obtained/Out of
Level of Marks: High/Middle/Low
• The Assignment must be submitted on Blackboard (WORD format only) via allocated
• Assignments submitted through email will not be accepted.
• Students are advised to make their work clear and well presented, marks may be reduced
for poor presentation. This includes filling your information on the cover page.
• Students must mention question number clearly in their answer.
• Late submission will NOT be accepted.
College of Administrative and Financial Sciences
• Avoid plagiarism, the work should be in your own words, copying from students or
other resources without proper referencing will result in ZERO marks. No exceptions.
• All answered must be typed using Times New Roman (size 12, double-spaced) font. No
pictures containing text will be accepted and will be considered plagiarism).
• The words limit for the written report is between 1200 – 1400 words.
• The students are encouraged to relate the project content to the course materials from
chapters ( 13 , 14 , 15 , 16 , 17 )
• Submissions without this cover page will NOT be accepted.

Assignment -2 should be submitted on or before the end of Week-12.
DMAIC / Six-Sigma Project
In this assessment, the students are required to implement DMAIC / Six Sigma projects. Upon the
completion of the projects, instructors should be able to test the students` understanding of major part of
the course materials.
Learning Outcome:
1. Develop an appreciation of quality management theory, principles, and practices. (LO: 1.1 & 1.2)
2. Use quality improvement tools and practices for continuous improvement. (LO: 3.5 & 3.8).
3. Develop strategies for organizational change and transformation. (LO: 4.5 & 4.6)
Project Structure:
Project Report
College of Administrative and Financial Sciences
DMAIC / Six-Sigma Project
During the process of projects implementation, hypothetically for the assessment`s purposes, the
picture your instructor as a chief executive officer of a company at any industry of your choice.
In order to gain the CEO` approval for quality improvement project (Six Sigma) and compete for full
project`s sponsorship, student is required to provide a detailed project information to convince the
instructor – supposedly the (CEO) to choose and support your project.
Guidance for the project report:
The report must include the following:
1. Product or Service Information:
Select an actual Product or Service from any local/international company that you would like to
improve/change, and provide the following Information:

The product or service general information such as name, features, value to customers..ect.

Brief history about the chosen product or service (formation, sales, previous changes).
2. The necessity for change :

The reasons behind the improvement decision, each group asked to present no less than two
reasons why they think the change is important for their product /service (Leadership,
Competitors Technological advances, Training requirements, Rules and regulations, Customer
3. Define Stage ( Planning) :

Define the project’s scope, goals, and objectives and its team members and sponsors ( Project
charter )

Define the current and the desired status, the project scheduling.

Define the stakeholders affected by the project such as (employees, society, customers,
stockholders, suppliers…etc)
College of Administrative and Financial Sciences

Identify the team you need and the members` functions that will help you throughout the project.

What method you plan to use for defining the project (Work Breakdown Structure, Pareto
Diagrams) and why?
4. Measure Stage:

Define the new process inputs, actions and desired outputs. (Hint : Process flowchart can be used
to visualize the process)

Define measurement Systems Analysis tool, to illustrate use measurements scales such as
Nominal , Ordinal , Interval , Ratio. In addition, explain the reason for use.
5. Analyze Stage:

Discuss no less than two conditions that might hinder the project progression (process variation)
using one of tools mentioned in chapter (15 – Analyze Stage).

Describe the new value delivered to the customers upon the successful implementation of the
6. Improve / Design stage:

Present no more than two condition that can be altered to make the desired change ( cost ,
operation, human resource).

Discuss one to two techniques you plan to use to improve the efficiency of process such as lean
tools, 5S …etc.
7. Control Stage:

Identify two methods that the team can use to evaluate performance after the project completion.

Document two to three learned lessons from the process ( This part could be connected to the
overall project experience )
College of Administrative and Financial Sciences
Answers :

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