ISOL632 Ashford University Hurricane Sandy Disaster Recovery Article Discussion Please review the attached lessons learned from Hurricane Sandy. 1. Revie
ISOL632 Ashford University Hurricane Sandy Disaster Recovery Article Discussion Please review the attached lessons learned from Hurricane Sandy. 1. Review the key phases of disaster recovery as outlined in chapter 10 of your textbook 2. Briefly discuss the disaster recovery phases in chapter 10 and their relation to the lessons learned from Hurricane Sandy article. I need to see information systems related planning. 3. Discuss how you would alter sample plan based on the lessons learned from Hurricane Sandy Article. (Do not give me a copy of the altered plan, simply explain in the paper what you would alter)By submitting this paper, you agree: (1) that you are submitting your paper to be used and stored as part of the SafeAssign services in accordance with the Blackboard Privacy Policy; (2) that your institution may use your paper in accordance with your institution’s policies; and (3) that your use of SafeAssign will be without recourse against Blackboard Inc. and its affiliates. Include at least Six (6) reputable sources. Your final paper should be 1,250-to-1,500-words, and written in APA Style. ISOL.632.Final.Exam.Article.pdf Sample Disaster Recovery Plan.pdf IT Disaster Recovery Plan
Template
By Paul Kirvan, CISA, CISSP, FBCI,
CBCP
Revision History
REVISION
Original 1.0
DATE
NAME
DESCRIPTION
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Table of Contents
Information Technology Statement of Intent ……………………………………………………………. 5
Policy Statement ………………………………………………………………………………………………….. 5
Objectives …………………………………………………………………………………………………………… 5
Key Personnel Contact Info …………………………………………………………………………………… 6
Notification Calling Tree …………………………………………………………………………………… 7
External Contacts …………………………………………………………………………………………………. 8
External Contacts Calling Tree …………………………………………………………………………. 10
1 Plan Overview …………………………………………………………………………………………….. 11
1.1
Plan Updating………………………………………………………………………………………. 11
1.2
Plan Documentation Storage………………………………………………………………….. 11
1.3
Backup Strategy …………………………………………………………………………………… 11
1.4
Risk Management ………………………………………………………………………………… 11
2 Emergency Response …………………………………………………………………………………… 12
2.1
Alert, escalation and plan invocation ………………………………………………………. 12
2.1.1 Plan Triggering Events ……………………………………………………………………… 12
2.1.2 Assembly Points ……………………………………………………………………………….. 12
2.1.3 Activation of Emergency Response Team ……………………………………………. 12
2.2
Disaster Recovery Team ……………………………………………………………………….. 13
2.3
Emergency Alert, Escalation and DRP Activation ……………………………………. 13
2.3.1 Emergency Alert ………………………………………………………………………………. 13
2.3.2 DR Procedures for Management …………………………………………………………. 14
2.3.3 Contact with Employees ……………………………………………………………………. 14
2.3.4 Backup Staff…………………………………………………………………………………….. 14
2.3.5 Recorded Messages / Updates ……………………………………………………………. 14
2.3.7 Alternate Recovery Facilities / Hot Site ………………………………………………. 14
2.3.8 Personnel and Family Notification ……………………………………………………… 14
3 Media ………………………………………………………………………………………………………… 15
3.1
Media Contact ……………………………………………………………………………………… 15
3.2
Media Strategies…………………………………………………………………………………… 15
3.3
Media Team ………………………………………………………………………………………… 15
3.4
Rules for Dealing with Media ………………………………………………………………… 15
4 Insurance ……………………………………………………………………………………………………. 15
5 Financial and Legal Issues ……………………………………………………………………………. 16
5.1
Financial Assessment ……………………………………………………………………………. 16
5.2
Financial Requirements ………………………………………………………………………… 16
5.3
Legal Actions ………………………………………………………………………………………. 16
6 DRP Exercising…………………………………………………………………………………………… 16
Appendix A Technology Disaster Recovery Plan Templates…………………………………. 17
Disaster Recovery Plan for ………………………………………………………… 17
Disaster Recovery Plan for ………………………………………………………… 19
Disaster Recovery Plan for Local Area Network (LAN)………………………………………. 21
Disaster Recovery Plan for Wide Area Network (WAN) ……………………………………… 23
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Disaster Recovery Plan for Remote Connectivity ……………………………………………….. 25
Disaster Recovery Plan for Voice Communications ……………………………………………. 27
Appendix B Suggested Forms …………………………………………………………………………… 29
Damage Assessment Form ……………………………………………………………………………….. 29
Management of DR Activities Form………………………………………………………………….. 29
Disaster Recovery Event Recording Form …………………………………………………………. 30
Disaster Recovery Activity Report Form …………………………………………………………… 30
Mobilizing the Disaster Recovery Team Form ……………………………………………………. 31
Mobilizing the Business Recovery Team Form…………………………………………………… 31
Monitoring Business Recovery Task Progress Form……………………………………………. 32
Preparing the Business Recovery Report Form …………………………………………………… 32
Communications Form…………………………………………………………………………………….. 33
Returning Recovered Business Operations to Business Unit Leadership ……………….. 33
Business Process/Function Recovery Completion Form ………………………………………. 34
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Information Technology Statement of Intent
This document delineates our policies and procedures for technology disaster recovery, as well as
our process-level plans for recovering critical technology platforms and the telecommunications
infrastructure. This document summarizes our recommended procedures. In the event of an
actual emergency situation, modifications to this document may be made to ensure physical
safety of our people, our systems, and our data.
Our mission is to ensure information system uptime, data integrity and availability, and business
continuity.
Policy Statement
Corporate management has approved the following policy statement:
?
?
The company shall develop a comprehensive IT disaster recovery plan.
A formal risk assessment shall be undertaken to determine the requirements for the
disaster recovery plan.
? The disaster recovery plan should cover all essential and critical infrastructure
elements, systems and networks, in accordance with key business activities.
? The disaster recovery plan should be periodically tested in a simulated environment to
ensure that it can be implemented in emergency situations and that the management
and staff understand how it is to be executed.
? All staff must be made aware of the disaster recovery plan and their own respective
roles.
? The disaster recovery plan is to be kept up to date to take into account changing
circumstances.
Objectives
The principal objective of the disaster recovery program is to develop, test and document
a well-structured and easily understood plan which will help the company recover as
quickly and effectively as possible from an unforeseen disaster or emergency which
interrupts information systems and business operations. Additional objectives include the
following:
The need to ensure that all employees fully understand their duties in implementing
such a plan
The need to ensure that operational policies are adhered to within all planned
activities
The need to ensure that proposed contingency arrangements are cost-effective
The need to consider implications on other company sites
Disaster recovery capabilities as applicable to key customers, vendors and others
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Key Personnel Contact Info
Name, Title
Contact Option
Contact Number
Work
Alternate
Mobile
Home
Email Address
Alternate Email
Work
Alternate
Mobile
Home
Email Address
Alternate Email
Work
Alternate
Mobile
Home
Email Address
Alternate Email
Work
Alternate
Mobile
Home
Email Address
Alternate Email
Work
Alternate
Mobile
Home
Email Address
Alternate Email
Work
Alternate
Mobile
Home
Email Address
Alternate Email
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Notification Calling Tree
Person
Identifying
Incident
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External Contacts
Name, Title
Contact Option
Contact Number
Landlord / Property Manager
Account Number None
Work
Mobile
Home
Email Address
Power Company
Account Number
Telecom Carrier 1
Account Number
Telecom Carrier 2
Account Number
Hardware Supplier 1
Account Number
Server Supplier 1
Account Number.
Workstation Supplier 1
Account Number
Office Supplies 1
Account Number C3095783
Work
Mobile
Home
Email Address
Work
Mobile
Fax
Home
Email Address
Work
Mobile
Home
Email Address
Work
Mobile
Emergency Reporting
Email Address
Work
Mobile
Fax
Email Address
Work
Mobile
Home
Email Address
Work
Mobile
Home
Email Address
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Name, Title
Insurance Name
Account Number
Site Security
Account Number
Off-Site Storage 1
Account Number
Off-Site Storage 2
Account Number
HVAC
Account Number
Power Generator
Account Number
Other
Account Number
Contact Option
Contact Number
Work
Mobile
Home
Email Address
Work
Mobile
Home
Email Address
Work
Mobile
Home
Email Address
User ID
Password
Home
Email Address
Work
Mobile
Home
Email Address
Work
Mobile
Home
Email Address
Work
Mobile
Home
Email Address
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External Contacts Calling Tree
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1
Plan Overview
1.1
Plan Updating
It is necessary for the DRP updating process to be properly structured and controlled.
Whenever changes are made to the plan they are to be fully tested and appropriate
amendments should be made to the training materials. This will involve the use of
formalized change control procedures under the control of the IT Director.
1.2
Plan Documentation Storage
Copies of this Plan, CD, and hard copies will be stored in secure locations to be defined
by the company. Each member of senior management will be issued a CD and hard copy
of this plan to be filed at home. Each member of the Disaster Recovery Team and the
Business Recovery Team will be issued a CD and hard copy of this plan. A master
protected copy will be stored on specific resources established for this purpose.
1.3
Backup Strategy
Key business processes and the agreed backup strategy for each are listed below. The
strategy chosen is for a fully mirrored recovery site at the companys offices in _____.
This strategy entails the maintenance of a fully mirrored duplicate site which will enable
instantaneous switching between the live site (headquarters) and the backup site.
KEY BUSINESS PROCESS
IT Operations
Tech Support – Hardware
Tech Support – Software
Facilities Management
Email
Purchasing
Disaster Recovery
Finance
Contracts Admin
Warehouse & Inventory
Product Sales
Maintenance Sales
Human Resources
Testing Fully Mirrored Recovery site Workshop Fully Mirrored Recovery site Call Center
Web Site
1.4
BACKUP STRATEGY
Fully mirrored recovery site
Fully mirrored recovery site
Fully mirrored recovery site
Fully mirrored recovery site
Fully mirrored recovery site
Fully mirrored recovery site
Fully mirrored recovery site
Fully mirrored recovery site
Fully mirrored recovery site
Fully mirrored recovery site
Fully mirrored recovery site
Fully mirrored recovery site
Off-site data storage facility
Fully mirrored recovery site
Fully mirrored recovery site
Fully mirrored recovery site
Fully mirrored recovery site
Risk Management
There are many potential disruptive threats which can occur at any time and affect the
normal business process. We have considered a wide range of potential threats and the
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results of our deliberations are included in this section. Each potential environmental
disaster or emergency situation has been examined. The focus here is on the level of
business disruption which could arise from each type of disaster.
Potential disasters have been assessed as follows:
Potential Disaster
Probability Rating
Impact Rating
Flood
3
4
Fire
3
4
Tornado
Electrical storms
Act of terrorism
Act of sabotage
Electrical power
failure
5
5
5
5
3
4
Loss of communications network
services
4
4
Probability: 1=Very High, 5=Very Low
Brief Description Of Potential
Consequences & Remedial
Actions
All critical equipment is located
on 1st Floor
FM200 suppression system
installed in main computer
centers. Fire and smoke
detectors on all floors.
Redundant UPS array together
with auto standby generator
that is tested weekly & remotely
monitored 24/7. UPSs also
remotely monitored.
Two diversely routed T1 trunks
into building. WAN redundancy,
voice network resilience
Impact: 1=Total destruction, 5=Minor annoyance
2
Emergency Response
2.1
Alert, escalation and plan invocation
2.1.1 Plan Triggering Events
Key trigger issues at headquarters that would lead to activation of the DRP are:
Total loss of all communications
Total loss of power
Flooding of the premises
Loss of the building
2.1.2 Assembly Points
Where the premises need to be evacuated, the DRP invocation plan identifies two
evacuation assembly points:
Primary Far end of main parking lot;
Alternate Parking lot of company across the street
2.1.3 Activation of Emergency Response Team
When an incident occurs the Emergency Response Team (ERT) must be activated. The
ERT will then decide the extent to which the DRP must be invoked. All employees must
be issued a Quick Reference card containing ERT contact details to be used in the event
of a disaster. Responsibilities of the ERT are to:
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Respond immediately to a potential disaster and call emergency services;
Assess the extent of the disaster and its impact on the business, data center, etc.;
Decide which elements of the DR Plan should be activated;
Establish and manage disaster recovery team to maintain vital services and return to
normal operation;
Ensure employees are notified and allocate responsibilities and activities as required.
2.2
Disaster Recovery Team
The team will be contacted and assembled by the ERT. The team’s responsibilities
include:
Establish facilities for an emergency level of service within 2.0 business hours;
Restore key services within 4.0 business hours of the incident;
Recover to business as usual within 8.0 to 24.0 hours after the incident;
Coordinate activities with disaster recovery team, first responders, etc.
Report to the emergency response team.
2.3
Emergency Alert, Escalation and DRP Activation
This policy and procedure has been established to ensure that in the event of a disaster or
crisis, personnel will have a clear understanding of who should be contacted. Procedures
have been addressed to ensure that communications can be quickly established while
activating disaster recovery.
The DR plan will rely principally on key members of management and staff who will
provide the technical and management skills necessary to achieve a smooth technology
and business recovery. Suppliers of critical goods and services will continue to support
recovery of business operations as the company returns to normal operating mode.
2.3.1 Emergency Alert
The person discovering the incident calls a member of the Emergency Response Team in
the order listed:
Emergency Response Team
_________
_________
_________
If not available try:
_________
_________
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The Emergency Response Team (ERT) is responsible for activating the DRP for disasters
identified in this plan, as well as in the event of any other occurrence that affects the
companys capability to perform normally.
One of the tasks during the early stages of the emergency is to notify the Disaster
Recovery Team (DRT) that an emergency has occurred. The notification will request
DRT members to assemble at the site of the problem and will involve sufficient
information to have this request effectively communicated. The Business Recovery Team
(BRT) will consist of senior representatives from the main business departments. The
BRT Leader will be a senior member of the company’s management team, and will be
responsible for taking overall charge of the process and ensuring that the company
returns to normal working operations as early as possible.
2.3.2 DR Procedures for Management
Members of the management team will keep a hard copy of the names and contact
numbers of each employee in their departments. In addition, management team members
will have a hard copy of the companys disaster recovery and business continuity plans
on file in their homes in the event that the headquarters building is inaccessible, unusable,
or destroyed.
2.3.3 Contact with Employees
Managers will serve as the focal points for their departments, while designated
employees will call other employees to discuss the crisis/disaster and the companys
immediate plans. Employees who cannot reach staff on their call list are advised to call
the staff members emergency contact to relay information on the disaster.
2.3.4 Backup Staff
If a manager or staff member designated to contact other staff members is unavailable or
incapacitated, the designated backup staff member will perform notification duties.
2.3.5 Recorded Messages / Updates
For the latest information on the disaster and the organizations response, staff members
can call a toll-free hotline listed in the DRP wallet card. Included in messages will be
data on the nature of the disaster, assembly sites, and updates on work resumption.
2.3.7 Alternate Recovery Facilities / Hot Site
If necessary, the hot site at SunGard will be activated and notification will be given via
recorded messages or through communications with managers. Hot site staffing will
consist of members of the disaster recovery team only for the first 24 hours, with other
staff members joining at the hot site as necessary.
2.3.8 Personnel and Family Notification
If the incident has resulted in a situation which would cause concern to an employees
immediate family such as hospitalization of injured persons, it will be necessary to notify
their immediate family members quickly.
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3
Media
3.1
Media Contact
Assigned staff will coordinate with the media, working according to guidelines that have
been previously approved and issued for dealing with post-disaster communications.
3.2
Media Strategies
1. Avoiding adverse publicity
2. Take advantage of …
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