HOSP3005 JWU Control Phase DMAIC Process & CTQ Metrics Analysis In this last part of the project, you will be provided with updated CTQ data (now including
HOSP3005 JWU Control Phase DMAIC Process & CTQ Metrics Analysis In this last part of the project, you will be provided with updated CTQ data (now including periods 13-20 post implementation). You will chart this data and include the charts in the first part of your paper, discussing whether the data suggests you have identified the root cause, or if not, what changes you would recommend to the process to improve the CTQ data.
Second, you will prepare a 3 page reflection on this project. This portion of your project should be double spaced. Include in this reflection what you learned, what you would do differently if you needed to do this project over, and which of these skills and tools you feel are most valuable in the “real world”
.https://www.youtube.com/watch?v=iJd03WyAtTU&feature=youtu.be
BTW I got 0 on previous one, could you please help me redo it? and I added files for that one. HOSP 3005 Leading Service Excellence
Term Project
This project is designed to allow you to complete primary components of a quality
improvement project. The information and data will be provided to you in class and/or in
documents. You will use this information to work through the Six Sigma DMAIC
process. This is the final phase of this project.
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This Phase of your term project is due via the Assignment Link by 11:59 PM,
Eastern. Sunday.
This Phase of your term project is worth 75 of the 300 total points for the project.
Late Work will not be accepted.
Analysis of post implementation CTQ metrics:
You will be provided with CTQ metrics for the periods 13-20 (post implementation)
along with the baseline periods 1-12.
You need to prepare updated control charts for each of the CTQ data sets, and incorporate
these into your paper.
Using this information, you need to consider whether the project changes achieved the
goal, or if not – discuss what changes may be needed.
Project Reflection:
Prepare a 3 page reflection on this project. This portion of your project should be double
spaced. Include in this reflection what you learned, what you would do differently if you
needed to do this project over, and which of these skills and tools you feel are most
valuable in the “real world”.
Grading Rubric:
1. Document is professionally written using the language of Business and of Six
Sigma.
2. Document is written as if it were being presented to a Senior executive and
sponsor of your project.
3. Document is formatted as if it were being presented to a Senior executive and
sponsor of your project.
4. Was the procedure for the use of the tools followed correctly.
5. Were the results presented in graphical format as specified (ie Flowchart, CTQ
baseline and control charts, Pareto Charts.
6. Was the Project Reflection comprehensive and cohesive.
7. Spelling, Grammar, and Format.
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